In the age of local review sites like Yelp and Google Places, it’s nearly impossible to control when someone writes a poor review about your business. Obviously, it is not a possibility for a business owner to remove negative comments from these sites, and for good reason, as users want honest reviews. However, there are ways to be proactive, as this article suggests, and it starts with asking your customers to write positive reviews of their experiences as well as taking the time to appropriately respond to the negative reviews. This article details how you can correctly manage your online reputation.